Korsakov Privacy Policy

Effective Date: 17 September 2026

1. About This Policy

Korsakov is a drum & bass event brand owned and operated by Undivide Ltd.

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

  • Visit the Korsakov website;

  • Purchase or receive an event ticket;

  • Sign up for event updates or marketing;

  • Enter a competition, promotion or survey;

  • Contact our team; or

  • Interact with Korsakov through social media or at an event.

For the purposes of the UK General Data Protection Regulation, the EU General Data Protection Regulation and the Data Protection Act 2018, the data controller is:

Undivide Ltd
Company Number: 13438342
Thomas Harris 1929 Shop, Merton Abbey Mills
18 Watermill Way
London, SW19 2RD
United Kingdom

Privacy enquiries: info@korsakovdnb.com

2. Personal Data We Collect

The information we collect depends on how you interact with Korsakov.

Information You Provide

This may include:

  • Your name;

  • Email address;

  • Telephone number;

  • Billing information;

  • Ticket and booking details;

  • Event attendance history;

  • Marketing preferences;

  • Competition, promotion or survey responses;

  • Communications with our customer-support team; and

  • Information you provide when contacting us through social media.

Payment-card details are normally processed securely by our ticketing or payment providers. We do not ordinarily store your complete payment-card details.

Information Collected Automatically

When you use our website or digital platforms, we may automatically collect:

  • Your IP address;

  • Browser and device type;

  • Operating system;

  • Pages visited and time spent on the website;

  • Referral source;

  • Approximate location;

  • Cookie identifiers; and

  • Information about how you interact with our website, adverts and emails.

Information From Third Parties

We may receive personal data from organisations that help us provide our services, including:

  • Celebratix;

  • Payment providers;

  • Venues and event partners;

  • Audience Republic;

  • Squarespace;

  • Advertising and analytics platforms; and

  • Social-media platforms.

3. How We Use Your Personal Data

We may use your personal data to:

  • Process and manage ticket purchases;

  • Send booking confirmations and important event information;

  • Provide customer service;

  • Operate and improve our website and events;

  • Manage competitions, surveys and promotions;

  • Send marketing communications where permitted;

  • Measure the performance of our website, emails and advertising;

  • Build and understand our audiences;

  • Prevent fraud and protect the security of our services;

  • Manage complaints and legal claims; and

  • Comply with our legal and regulatory obligations.

4. Our Lawful Bases

We only process personal data where we have a lawful basis for doing so.

Depending on the circumstances, we may rely on:

Contract

Processing is necessary to provide a ticket, booking or service you have requested.

For example, we need your contact and booking information to process your purchase and send essential event updates.

Consent

You have actively agreed to a particular use of your data.

This may include:

  • Receiving marketing communications;

  • Accepting analytics or advertising cookies; or

  • Participating in certain promotions.

You may withdraw your consent at any time.

Legitimate Interests

Processing is necessary for our legitimate business interests, provided these interests do not override your rights.

This may include:

  • Improving our website and events;

  • Responding to enquiries;

  • Preventing fraud;

  • Protecting our services; and

  • Understanding general customer engagement.

Legal Obligation

Processing is necessary for us to meet a legal or regulatory requirement.

5. Marketing Communications

If you sign up for Korsakov updates, we may send you:

  • Event announcements;

  • Ticket information;

  • Line-up news;

  • Offers;

  • Competitions;

  • Relevant content; and

  • Other Korsakov marketing communications.

Where you have specifically agreed, we may also send relevant updates about Undivide and its associated event brands.

We will not automatically subscribe you to unrelated brand communications simply because you purchased a Korsakov ticket.

You can unsubscribe at any time by:

Unsubscribing from marketing will not prevent us from sending essential messages about an existing booking or event.

6. Who We Share Your Data With

We do not sell your personal data.

We may share relevant information with trusted service providers that help us operate our website, ticketing, marketing and events.

These may include:

  • Celebratix for ticketing and booking management;

  • Squarespace for website hosting and functionality;

  • Audience Republic for customer relationship management and communications;

  • Payment-processing providers;

  • Email and communications providers;

  • Google Analytics and similar analytics providers;

  • Meta, TikTok and other advertising or social-media platforms;

  • Event venues, contractors and operational partners;

  • Professional advisers, including accountants, insurers and legal advisers; and

  • Authorities or regulators where disclosure is legally required.

These organisations may act as data processors acting on our instructions or as independent data controllers under their own privacy policies.

We only share information that is reasonably necessary for the relevant purpose.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies.

Cookies are small files placed on your device that help websites function, remember preferences and understand how visitors use them.

We may use:

Essential Cookies

These are required for the website to operate and cannot normally be disabled through our cookie controls.

Analytics Cookies

These help us understand website traffic, visitor behaviour and the performance of our content.

Advertising Cookies

These may be used to measure advertising performance, create relevant audiences and show you more relevant advertising on other platforms.

We will request your consent before placing non-essential analytics or advertising cookies where required by law.

You can accept, reject or manage non-essential cookies through the cookie banner or cookie settings on our website. You can also manage cookies through your browser.

Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.

8. International Data Transfers

Some of our service providers may process personal data outside the United Kingdom or European Economic Area.

Where this happens, we take appropriate steps to protect your information. These may include:

  • Adequacy regulations or decisions;

  • Approved contractual safeguards;

  • The UK International Data Transfer Agreement;

  • The UK Addendum to the EU Standard Contractual Clauses; or

  • Other legally recognised transfer mechanisms.

9. How Long We Keep Your Data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may vary depending on:

  • The nature of the information;

  • The services provided;

  • Legal, tax and accounting requirements;

  • Fraud-prevention requirements;

  • Any complaint or legal claim; and

  • Whether you continue to receive marketing communications.

If you unsubscribe from marketing, we may retain limited information on a suppression list so that we can respect your preference and avoid contacting you again.

When personal data is no longer required, it will be deleted, anonymised or securely disposed of.

10. Data Security

We use appropriate technical and organisational measures to protect your personal data against:

  • Unauthorised access;

  • Accidental loss;

  • Misuse;

  • Alteration;

  • Disclosure; and

  • Destruction.

Access to personal data is limited to people and service providers who reasonably require it for their work.

No online system is completely secure, but we regularly review the measures used to protect your information.

11. Your Data Protection Rights

Depending on where you live and the circumstances, you may have the right to:

  • Request access to your personal data;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of your personal data;

  • Request restriction of processing;

  • Object to certain processing;

  • Withdraw consent;

  • Request a portable copy of certain information;

  • Object to direct marketing; and

  • Complain to a data-protection authority.

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, contact info@korsakovdnb.com.

We may need to verify your identity before completing a request.

12. Automated Decision-Making

We may use information about website, email, ticketing or advertising engagement to create audience groups and make our marketing more relevant.

We do not ordinarily make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

13. Social Media

If you interact with Korsakov through a social-media platform, that platform may collect and process your information under its own privacy policy.

Information you post publicly may be visible to other users. Please avoid sharing sensitive personal information through public comments or posts.

14. Children’s Data

Korsakov events are intended for people aged 18 or over.

Our ticketing and marketing services are not intentionally directed at children, and we do not knowingly collect personal data from anyone under 18.

If you believe that a person under 18 has provided personal information to us, contact info@korsakovdnb.com.

15. Complaints

If you have a concern about how we use your personal data, please contact us first at info@korsakovdnb.com so we can investigate.

You also have the right to complain to a relevant data-protection authority.

In the United Kingdom, this is the Information Commissioner’s Office (ICO):

www.ico.org.uk

In the Netherlands, this is the Dutch Data Protection Authority — Autoriteit Persoonsgegevens:

www.autoriteitpersoonsgegevens.nl

If you live elsewhere in the European Economic Area, you may contact the supervisory authority in your country.

16. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will be published on our website with its effective date. If we make significant changes, we may also notify you through the website or by email where appropriate.

Version: September 2026

Questions about this policy can be sent to info@korsakovdnb.com.